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July/August 2002 IBEW Journal

Labor Ready, Inc., the nations largest supplier of temporary construction help, is having a bad year. A hard-driving investigation by the AFL-CIO Building and Construction Trades Department dredges up a constant stream of the companys eyebrow-raising shenanigans and regulators are finally paying attention. Across the country, federal and state investigations are examining the companys questionable workers compensation insurance practices and financial disclosures. Profits are way down and bad press is way up. The company that promises "help is on the way" appears in dire need of some help of its own.

Some are predicting the company that supplies a full third of the construction labor in the United States is on its way out.

"Labor Ready is going to have to change its way of doing business," said IBEW Construction Organizing Director Ron Burke. "What theyre doing isnt legitimate and its not holding water with regulatory agencies."

A Growing Trend

Labor Ready is part of a trend that consumes a larger share of the labor market every year. The ranks of so-called "contingent workers" are growing faster than the work force in general, at a rate of 15 percent a year. Employers have been attracted to this new generation of middlemen who promise to relieve them of payroll and paperwork on everything from workers compensation insurance to Occupational Safety and Health Administration compliance. Many of these companies are happy to hide behind a plea of "Were not the employerLabor Ready is," when labor law is violated.

The IBEW recognized early on that the rising number of temporary/contingency workers threatens the unionized construction industry. (See IBEW Journal, "Trades Put Heat On Nonunion Hiring Halls," July/August 2000; and "Temp Agency Gets Caught at Its Core GameChiseling," June 2001). Consequently, the IBEW was a catalyst in the widening building trades investigation of the exploitation of contingency workers. Burke serves on the special committee formed to track Labor Readys law violations.

"An increasing number of agencies are coming into existence to make money by cheating workers and to act as a buffer zone for regulations," Burke said. "Theyre all profiting off exploited workers. It makes it hard for good union contractors to compete."

Contingency agencies profit from every hour that the rented worker is on the job. Wages are rock bottom, benefits are few, if any, and risk of injuries from negligent safety conditions is high. Many of the workers have few skills; some are recent immigrants drawn to companies that do not require documentation. Fear of deportation makes them excellent targets for exploitation.

"Nonunion workers dont have much of a voice on the job but temporary workers have even less under the contracting relationship," Burke said. "The agency isnt on the jobsite to ensure regulations and rules are being followed. The temporary agency and the work site supervisors point fingers at each other and the worker is stuck in the middle."

Will Collette of the AFL-CIO Building and Construction Trades Department said the triangular relationship deliberately blurs the lines of responsibility. "If both the employment agency and the work site company share responsibility, more often than not, no one takes responsibility. As a result, more workers are getting injured and more workers are getting killed."

The Law Catches Up to Labor Ready

Labor Ready is the nations leading provider of temporary blue-collar workers, sending out 650,000 workers to construction jobs last year. It also has one of the poorest safety records in the temporary labor market it dominates. Since January 1999, Labor Ready has been cited 72 times by OSHA, according to an analysis of data by the Charleston (West Virginia) Gazette. That number of violations is more than its 10 largest competitors combined.

In figures released by Labor Ready in June, the company revealed its worker injury rate has risen to more than three times the national average for the construction industry. In 2001, its employees logged 31 injuries per 100 workers. This dismal showing represents a sharp increase over Labor Readys 1999 rate.

A recent BCTD report revealed Labor Ready has made a widespread and long-term practice of underpaying workers compensation funds in some states and not paying into them at all in others, often through the ruse of not calling a construction worker a construction worker. Because of the high risk of the job, occupational insurance rates for construction are among the highest.

The BCTD found a West Virginia man who worked as a construction laborer 126 times between 1996 and 2000, and was classified by Labor Ready as a mail clerk or clerical worker 27 times. For the remaining 99 jobs, he was coded as a piano tuner/taxidermist. Not once was he listed for insurance purposes as a construction worker. The BCTD report on Labor Readys workers compensation practices found it misclassified its work force to significantly reduce its insurance burden, cheating states and insurance companies out of more than $200 million. Copies of the report were sent to all attorneys general; Collette said investigations of Labor Readys workers compensation practices are ongoing in almost every state. (Texas is a notable exception. The Texas state regulator returned the report to the BCTD, apparently unread and certainly unheeded.)

Labor Ready also underpaid more than $125 million in claims to injured workers. "Workers dont know how theyre classified until they get hurt," Burke said.

Many of the workers have few skills; some are recent immigrants drawn to companies that do not require documentation. Fear of deportation makes them excellent targets for exploitation.

Insurance Burden Hurts Bottom Line

In June, Labor Ready announced it is in trouble with its insurance providers. Two of its three workers compensation carriers are bankrupt and might default on paying claims. Its remaining carrier, Kemper, renewed its coverage but without a cap on losses and such a huge deductible that it is almost like having no insurance at all. Its surety bond providers gave notice their surety bonds would be cancelled without additional collateral. Even though Labor Ready managed to borrow $65 million, its CEO reported at the June annual shareholders meeting that it will try to maintain its self-insured privileges on its own, without the cancelled surety bonds.

The BCTD is also going after Labor Ready for omitting key information from a "10-K" report filed with the federal Securities and Exchange Commission. Among the missing data on the reports, the BCTD said in a letter to the SEC, is workers compensation, material safety, revenue and cost data. Its auditor, Arthur Andersen, approved the companys 10-K report but in June, Andersen notified Labor Ready it does not stand by its SEC reports. Labor Ready is reporting dramatically reduced second quarter profits compared to the same time last year.

Labor Ready has also been caught for failing to pay its workers prevailing wages on publicly financed projects and filing inaccurate payroll records. Oregon Labor Commissioner Jack Roberts proposed imposing a $50,000 fine for the oversights and barring the company from working on any publicly financed project for three years. (IBEW member Dan Gardner was elected as the states next labor commissioner in May. His term begins in January.)

One of Labor Readys marketing assets is the quick, almost immediate, availability of workers. Sent out on a first-come, first-served basis, the workers typically have to be ready at 5:30 a.m. to wait for a call to come in. Workers are not paid to wait, nor are they paid for transportation time to and from the site. Company deductions for tools, equipment, transportation and cashing daily paychecks make a large dent in workers earnings. The average Labor Ready worker lasts an average of 14 days with the firm. During that time, he might gross $600, but gives back $100 or more in fees for check-cashing, transportation and safety equipment.

BCTD Urges Resignations

As a result of the mounting problems, BCTD President Edward Sullivan is calling on Labor Readys management team to step down. In a letter to Labor Ready investors, he argued the companys leaders should go, using Labor Readys own words from its June 6 report to the SEC:

"Labor Ready acknowledges it is at risk for claims of health and safety, wage and hour and criminal activity. We have in the past been found, and may in the future be found, to have violated regulations and there may be fines and other losses or negative publicity with respect to any such violations that may give rise to litigation," Labor Ready said.

"Labor Readys own report makes it clear that it is time for CEO Joe Sambatoro and his management team to step down," Sullivan wrote. "They are the architects of this disaster."

Labor Ready is on the defensive now, issuing news releases in response to the BCTDs findings, calling its conclusions "distortions" and "misstatements." A list of the press releases on the Labor Ready web site reveals nearly 10 advisories the company has issued in the past year in an attempt to answer the points raised by BCTD investigations.